How bureaucrats use passive language to escape responsbility
Long article (link below) explains how corporations and governments torture language to escape culpability. By carefully crafting the message, these organizations use propaganda to intentionally mislead the target audience – and they get away with it because it works and rarely does anyone call them out for their malfeasance and lies. What became clear to me in this exchange is that the passive voice is itself unsuited for the lexical landscape of United’s email, which itself is part of a…